Oak Call Logging Software allows you to monitor and keep track on how your business is performing but also allows you to improve your interaction with customers. The detailed reports can show you how efficiently and effectively you are responding to your customers and gives you the information in an easy to read format so you can strive to improve your business.
While you are collecting data that is displayed in in report form you will see a trend on how well you work force is performing and take action to resolve any issues. Oak Call Logging Software gives you the ability to "score" any call centre agent with a pre-determined report that is bespoke to the nature of your business but also to individual requirements.
Oak Call Logging Standard
The Oak Call Logging Standard supports up to 99.9% of phone systems available, and runs on a single site up to 100 extensions ideal for a small but expanding business or call centre. Monitor various aspects of any or all phone calls
Oak Call Logging Software
Oak's Call Logging Software or "reportX" gives you detailed statistics in report form detailing specific information such as average call times and number of calls made from each member of the team. With Oak Report you can reduce call costs, retain customers, increase sales and improve the performance of your workforce.
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